All sales are final. No returns or exchanges will be accepted unless the product received is damaged or incorrect.
As every piece is thoroughly checked for quality, detailing and accuracy before dispatch, we request customers to record a clear, continuous unboxing video from the moment the package is received and before it is opened.
Returns or exchanges will only be considered in the following cases:
Damaged product: Any damage must be clearly visible in the unboxing video.
Wrong product received: The incorrect product must be clearly shown in the unboxing video.
No return or exchange request will be accepted without a valid unboxing video. The video must clearly show the sealed package before opening and the product immediately after opening.
Please contact us within 24 hours of delivery with the unboxing video if you have received a damaged or incorrect product.